Questions You Should Know about Pirate Ship
Frequently Asked Questions - Pirate Ship Support
Welcome aboARRrrrd, Matey! If y'ee be new to the Pirate Ship, remove y'er eyepatches and check out these frequently asked questions:
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Packaging & shipping services FAQs
Where can I purchase boxes and mailers?
Where do I find the option for USPS Media Mail?
Does Pirate Ship offer stamps or USPS Mail Services?
Labels for package services only: Pirate Ship only offers postage for shipping packages, not for mailing letters, postcards, or flats.
Get stamps at the Post Office: Need some stamps? Your local Post Office should be able to help you with any mailing needs! But when it comes to shipping packages, you can count on our crew '
Buying a Label FAQs
How do I refund my label if I've made a mistake?
Refund timelines: USPS and UPS have different timelines for approving refunds.
Can I still use my label if I've already requested a refund?
Is insurance included with my postage?
USPS insurance: All USPS Priority Mail Services include some insurance.
UPS carrier liability: All UPS labels you purchase on Pirate Ship come with $100 of UPS carrier liability, for both domestic and international shipments.
Pro Pirate Tip: We recommend purchasing InsureShield coverage to protect your shipments ' You can cover up to $10,000 with UPS shipments, and up to $5,000 for USPS. ARRrrr partner InsureShield also provides coverage for just about anything that can happen to y'er package, including porch theft.
Learn more about protecting your packages with InsureShield on Pirate Ship.
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Can I display Pirate Ship's rates to my customers?
Payment FAQs
How do I pay for postage?
Pro Pirate Tip: We recommend securely connecting your bank account and paying for labels via ACH transfer! Unlike credit or debit cards, there are no transaction limits, so y'ee can buy as many labels as y'er treasure chest will allow for '
Read more about how to buy labels with your bank account via ACH transfer.
Where can I view or print receipts?
Payment receipts: You can find your payment receipts by heading over to Settings > View Payment Receipts.
Printing FAQs
Do I need a label printer?
Label printers & desktop printers work: Label printers are convenient and work great for higher volumes, but you can also use a desktop printer with paper and tape!
Print a test label: You can print test labels to make sure your settings are all working correctly. Here's where you can print a test label in any format.
Different label sizes: Pirate Ship offers postage in 4x6" and 2x7" label sizes. 2x7" labels can't be printed via a desktop printer and require a 2x7" label printer. Here are some recommendations for label printers.
My label didn't print correctly! Will I be charged twice if I print again?
Shipping FAQs
What can I do about a missing package?
File a missing mail search for USPS packages: For missing domestic shipments, or international shipments that haven't yet left the US, you can file a missing mail search request with USPS!